Return / Exchange Policy
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
How long it takes to receive your refund, replacement product, or store credit?
Up to 4 weeks.
Are there any shipping fees the customer will need to pay?
None
Any return restocking fees the customer will need to pay?
None
How you handle lost or damaged returns?
Damaged returns will receive no exchange or return value.
Contact information for your business if the customer has more questions?
Email questions to: returns@phytos4pets.com
shipping policy
When will I receive my first Phytos 4 Pets shipment?
We ship every Wednesday for most items, so that we can coordinate with roasters. Once you choose your Phytos 4 Pets gift or subscription plan, we will show you your first shipment date prior to checkout. We ship with USPS First Class and priority Mail. In most cases, boxes are delivered within 3 business days.
Does Phytos 4 Pets ship internationally?
We currently ship anywhere in the United States (including places like Guam and military bases!), and anywhere in Canada (for an extra shipping fee). We do not ship internationally outside of Canada at this time.
Why is my order shipping next week?
Depending on when in the week you place the order, it may seem like it takes a little while because your order will be placed into the following week's shipment (so you can get the freshest beans possible)but you can always request you order to be bumped up a week by contact orders@phytos4pets.com and we will do our best to ship your order early.
HOW MUCH DOES SHIPPING COST?
The cost of shipping is $10 to the 48 contiguous states, $15 to Hawaii and Alaska. For a limited time, we are offering a promotional shipping rate of $25 to Canada, and $30 to everywhere else. Customers may incur additional charges and these rates may change without prior intimation as we use third party agencies to handle our shipping.
